Apex Terms and Policies
Terms of Work
All assignments must be accompanied by instructions (written and presented via courier delivery, fax or email; or verbal and summarized in writing via email) and/or a sample or any other clear description of the Client’s expectation for the final product. Contractor will not commence work and Client will not consume hours on the assignment until such instruction and/or description is received. Client agrees that any changes to the original instruction will require similar notice.
In the event Client deems completed assignment incorrect or incomplete, Contractor will make corrections.
- The time required to make corrections that are the result of Contractor error will not be billed to the Client.
- The time required making corrections that are the result of the Client’s miscommunication of instruction or failure to provide necessary or accurate base information will be billed to the client.
Billing
All rates are based on actual hours worked, and are billed in 15-minute increments. All website services will be billed at a minimum of one hour.
Payment Options
· Payments can be made directly on our website
· PayPal Invoice by email
· Payment via mail using credit card, check or money order
· Pay by Phone
Reimbursement of Expenses
The Contractor shall be entitled to reimbursement for the following out-of-pocket expenses, if the Client expressly authorizes the expenses ahead of time. (Copies of all receipts will be provided to the Client to substantiate reimbursement of expenses.)
· Postage
· Delivery/Shipping Fees
· Copying
· Printing and artwork
· Project-related long-distance telephone calls
· Other authorized expenses purchased solely for the Client
* A $35 processing fee + any additional bank fees will be added to all returned checks.
Non Payment
Apex Bizness Solutions reserves the right to hold all submitted client materials until payment is made in full. Once there is a zero balance Apex will release all client materials.
Confidentiality/Privacy Policy
Apex Bizness Solutions recognizes that the Client has and will have the following proprietary information:
· Products
· Prices
· Costs
· Discounts
· Future plans
· Client database
· Business affairs
· Personal information
· Other information (collective “Information”) which is valuable, special and unique assets of the Client
Apex Bizness Solutions agrees not to, at any time or in any manner, either directly or indirectly, use any Information for Apex's own benefit, or divulge, disclose, or communicate in any manner any information to any third party without the prior written consent of the Client. Apex Bizness Solutions will protect the Information and treat it as strictly confidential. A violation of this article shall be a material violation of this Agreement.
Confidentiality After Termination
The confidentiality provisions of this Agreement shall remain in full force and effect after the termination of this Agreement.
Return of Records
Upon termination of this Agreement, the Contractor shall deliver all records, notes, data, memoranda, models and equipment of any nature that are in the Contractor’s possession or under the Contractor’s control and that are the Client’s property or relate to the Client’s business.
Referrals
We truly appreciate the generous word-of-mouth references of our satisfied clients to their colleagues or acquaintances. Clients whose referrals result in a secured contract with a new client will receive a 20% discount or $25.00 off their next invoice (whichevever is greater between the two)! Clients whose referrals result in a one time project will receive a 10% discount or $10.00 off their next invoice (whichever is greater between the two)!