Working with Our Team
So whether you need something as small as virtual administrative assistance or as large as developing a comprehensive branding strategy, our team will dive right in to support you in a way that is effective and productive. We are a results focused organization dedicated to seeing you reach new heights.
How It Works
It can be confusing if you have never worked with a virtual support company, but the thing that’s very clear is that you need help to take your business to the next level. Here is an overview of how it all generally works.
Discovery
The first step is to figure out which department in your business could use the most support. We offer administrative, seo, email marketing and web design. Most clients only need help in 1 or 2 areas.
The Proposal
After we have met with you, a custom proposal will be sent via email. The proposal will be created based on the discovery call. You will receive a few different options that satisfy your needs and budget.
The Decision
Now that we have talked and you have reviewed the numbers, it’s time to make a decision. If everything is okay, we will send you an invoice and working agreement to get started.
The Onboarding
After the agreement and invoice have been submitted, we’ll schedule a new client onboarding. During the onboarding, you’ll meet your VA or Project Manager to discuss how and what to delegate.
Let's Roll
After the onboarding has been completed, you’ll be all set to start submitting tasks to our team. Work can be tracked in our project portal and weekly reports are sent so that you stay on top of your purchased time.
Frequently Asked Questions
Thank you for considering the services of Apex Virtual Solutions. Before you reach out to us, you may have questions. Below are some of our most frequently asked, if there’s additional information needed, please call us at 866-874-3647.
How are my hours tracked?
We use a project portal that tracks all of our worked hours. Weekly reports are sent to you via email, but you can always log into our system at any time to view work completed, time tracked and pending tasks. A notification is also sent if you’re getting close to exhausting your purchased hours.
How does the discovery call work?
The first step in building any successful team or partnership is making sure the chemistry is right.
When choosing your service provider, you really need to find a company or individual that has a similar work ethic and view point as yourself. We encourage all potential clients to contact us for a free discovery call. This can be done via phone, skype or face to face and typically takes only 20-30 minutes.
The consultation gives Apex and you the opportunity to get to know each other. Apex will ask questions about you and your business (the type of work you do, your office procedures, the type of service you’re interested in, etc). In return, we want you to ask us lots of questions as well. This process allows us to get a full understanding of your needs and goals.
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Do I get a dedicated virtual assistant?
Every client gets a dedicated point of contact. Depending on your specific needs, you will be assigned a project manager or Virtual Assistant as your primary contact.
What type of Virtual Assistants do you hire?
All of our Virtual Assistants are U.S. based and college educated. In addition to secondary education, we also train our Virtual Assistants on various software and how to successfully support entrepreneurs and busy professionals.
What happens if I don’t work well with my VA?
Guess what, it happens and there is nothing wrong with it. If you can’t seem to connect with your Virtual Assistant or project manager, please reach out to our support team. We will be happy to partner you with someone that is a better fit for you.
Can I cancel at anytime?
Many of our services do not require a committment. Services that often do require a committment include SEO and social media advertising. Contact our support team if you need to cancel or pause your services. Cancellations must be made at least 10 days before your next billing date (if applicable). If you have already been billed, your cancellation request will not take effect until the next month. We do not refund unused time.
What sets us apart from the competition?
The biggest thing that sets Apex Virtual Solutions apart from other service providers is that there is no mystery. So what exactly does that mean?
We will never lie to you or tell you what you want to hear. If we can’t successfully complete a project or get it done at the time you need it, we’ll tell you upfront.
Honesty is always the best policy.
You always know what’s going on with your projects. Our project management site is always up to date so that our clients are always in the know.
Each client has a dedicated project manager that they can email, instant message or pick up the phone and call. This structure allows our clients to get a huge range of projects done that would have traditionally required multiple employees, a huge budget, office space and equipment.
Satisfaction Guaranteed
- United States based Virtual Assistants
- Fast turnaround
- Professional, high quality support
Get in Touch
(866) 874-3647
Open Hours
9am – 5pm Mon-Fri
Mailing Address
2020 Howell Mill Rd NW
Suite #D129
Atlanta, GA 30318
